General Questions
HolyRoses is an online store specializing in handcrafted olive wood products from the Holy Land. Our collection includes comfort crosses, hearts, rosaries, Christmas nativities, pendants, keyrings, and more, designed to bring peace and spiritual connection to our customers.
Our products are made in the Holy Land, primarily in Bethlehem and surrounding areas. We source our items from local artisans who have been crafting these unique pieces for generations.
Yes, all our products are handmade. Each item is carefully crafted by skilled artisans, ensuring that every piece is unique and of the highest quality.
The majority of our products are made from high-quality olive wood sourced from the Holy Land. We also use other materials such as twine and metals for charms and keychains.
Purchasing & Shipping
If you’re in the UK, simply browse our products on this website, add your desired items to the cart, and proceed to checkout.
For customers in the USA or the rest of the world, please visit www.holyroses.com.
Not by phone, but do feel free to contact us through the Contact form or by email to info@holyroses.co.uk
We currently accept PayPal (which allows you to use a credit card without needing to register) and bank transfers. We’re also working on adding new payment methods to make your shopping experience even more convenient!
Yes, we ship our products worldwide. International shipping fees and delivery times vary based on the destination and shipping method selected.
This shop is for the UK only. For customers in the USA or the rest of the world, please visit www.holyroses.com.
Shipping costs are calculated based on the weight of your order.
You will see the estimated shipping cost at checkout before completing your purchase. For any questions, feel free to contact us.
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.
If you need to change or cancel your order, please contact us as soon as possible at info@holyroses.co.uk. We will do our best to accommodate your request if the order has not yet been processed or shipped.
You can reach our customer service team via email at info@holyroses.co.uk or use the contact form on our website. We are here to help with any questions or concerns you may have.
Returns
If your order arrives damaged or contains incorrect items, please contact us within 7 days of receiving your order at info@holyroses.co.uk. Include your order number, a description of the issue, and any relevant photos. We will work with you to resolve the problem promptly, whether through a replacement or a refund. Your satisfaction is our priority!
COULDN’T FIND YOUR ANSWER?
We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly. Our team is eager to assist you.
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